# User Help Center

> How can we help you today?

## COVID-19 Tests, Results and Vaccines

- [Where are my COVID-19 test results?](https://patients.solvhealth.com/en/articles/5153020-where-are-my-covid-19-test-results.md): Contact the clinic you visited directly.
- [How do I book a COVID-19 test through Solv?](https://patients.solvhealth.com/en/articles/5152991-how-do-i-book-a-covid-19-test-through-solv.md)
- [COVID-19 test Q&A](https://patients.solvhealth.com/en/articles/5153031-covid-19-test-q-a.md): Answers to common questions
- [How do I book a COVID-19 vaccine through Solv?](https://patients.solvhealth.com/en/articles/5152994-how-do-i-book-a-covid-19-vaccine-through-solv.md): There are multiple ways you can find a vaccine in your area on Solv!
- [Which COVID-19 vaccine will I be getting at my appointment?](https://patients.solvhealth.com/en/articles/5162324-which-covid-19-vaccine-will-i-be-getting-at-my-appointment.md): It depends on supply!

## How to book a visit through Solv

- [How do I book an appointment through Solv?](https://patients.solvhealth.com/en/articles/5152990-how-do-i-book-an-appointment-through-solv.md)
- [How do I book a Video Telemed visit?](https://patients.solvhealth.com/en/articles/6002528-how-do-i-book-a-video-telemed-visit.md): Steps for how to book a virtual visit through Solv
- [How do I cancel or reschedule my appointment?](https://patients.solvhealth.com/en/articles/5154429-how-do-i-cancel-or-reschedule-my-appointment.md): Check your confirmation email.
- [Where can I view upcoming and past bookings in my Solv account?](https://patients.solvhealth.com/en/articles/5152926-where-can-i-view-upcoming-and-past-bookings-in-my-solv-account.md)
- [Does the clinic I want to visit provide the services I need?](https://patients.solvhealth.com/en/articles/5154427-does-the-clinic-i-want-to-visit-provide-the-services-i-need.md)
- [I need to send a receipt to my insurance company for my visit, where can I find that?](https://patients.solvhealth.com/en/articles/5154582-i-need-to-send-a-receipt-to-my-insurance-company-for-my-visit-where-can-i-find-that.md)
- [How do I get a refund for my visit?](https://patients.solvhealth.com/en/articles/5154583-how-do-i-get-a-refund-for-my-visit.md)
- [Can you provide me with a doctor’s note for my visit?](https://patients.solvhealth.com/en/articles/5154431-can-you-provide-me-with-a-doctor-s-note-for-my-visit.md): Solv cannot!
- [What kind of medical providers will I see?](https://patients.solvhealth.com/en/articles/5154426-what-kind-of-medical-providers-will-i-see.md)
- [How do I know if the clinic will accept my insurance?](https://patients.solvhealth.com/en/articles/5154428-how-do-i-know-if-the-clinic-will-accept-my-insurance.md)
- [Will you notify me when my prescription is ready?](https://patients.solvhealth.com/en/articles/5154430-will-you-notify-me-when-my-prescription-is-ready.md): Solv does not have access to patient prescriptions.

## My Solv Account

- [What is Solv?](https://patients.solvhealth.com/en/articles/5152861-what-is-solv.md): Convenient healthcare for everyone.
- [Is there a fee for using Solv?](https://patients.solvhealth.com/en/articles/5152860-is-there-a-fee-for-using-solv.md): We are a free service!
- [How do I login to my Solv account?](https://patients.solvhealth.com/en/articles/5152910-how-do-i-login-to-my-solv-account.md)
- [How do I create a Solv account?](https://patients.solvhealth.com/en/articles/5152908-how-do-i-create-a-solv-account.md): It's quick and easy.
- [If I make a booking on Solv, do I automatically have a Solv Account?](https://patients.solvhealth.com/en/articles/5152920-if-i-make-a-booking-on-solv-do-i-automatically-have-a-solv-account.md)
- [I didn't receive a verification code, what should I do?](https://patients.solvhealth.com/en/articles/5152911-i-didn-t-receive-a-verification-code-what-should-i-do.md): Every time you log-in, we will send you a unique pin to authenticate your account.
- [My last name isn't being recognized, what should I do?](https://patients.solvhealth.com/en/articles/5152946-my-last-name-isn-t-being-recognized-what-should-i-do.md): Every time you log-in, we will ask for last name verification to authenticate your account.
- [Can I add family members to my Solv account?](https://patients.solvhealth.com/en/articles/5152915-can-i-add-family-members-to-my-solv-account.md)
- [Telemed Troubleshooting](https://patients.solvhealth.com/en/articles/5177429-telemed-troubleshooting.md)
- [How do I leave a review for the clinic I visited?](https://patients.solvhealth.com/en/articles/5154584-how-do-i-leave-a-review-for-the-clinic-i-visited.md)
- [How do I remove my information from Solv?](https://patients.solvhealth.com/en/articles/5152960-how-do-i-remove-my-information-from-solv.md): We are sorry to see you go!
- [How does Solv protect my privacy?](https://patients.solvhealth.com/en/articles/5154585-how-does-solv-protect-my-privacy.md)

## Contact Us

- [Contact Solv](https://patients.solvhealth.com/en/articles/5300216-contact-solv.md)