Patient Resources

Accounts Payable

Booking, cancellations, payments, insurance and more.

How to book a visit through Solv

How do I book an appointment through Solv?

Steps for how to book a virtual visit through Solv

How do I book a Video Telemed visit?

How do I cancel or reschedule my appointment?

Where can I view upcoming and past bookings in my Solv account?

Booking

Does the clinic I want to visit provide the services I need?

I need to send a receipt to my insurance company for my visit, where can I find that?

How do I get a refund for my visit?

Can you provide me with a doctor’s note for my visit?

What kind of medical providers will I see?

How do I know if the clinic will accept my insurance?

Solv does not have access to patient prescriptions.

Will you notify me when my prescription is ready?

Insurance, Payment and Prescriptions 

Find answers and get help from Intercom Support and Community Experts

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